FAQ

What is the best way to contact you?

You can contact us by email: info@himentrade.com. You can contact us for any questions.

I’ve received part of my order but not all, Where is the rest?

Some items get shipped separately as they come from different warehouses. Rest assured that the remaining items in your order are on the way and will be following close behind.

Where do you ship to? 

Most products we ship worldwide. Some products cannot be shipped to a limited set of countries. If we cannot ship to your country we will refund your money.

How long does it take to refund money?

We will refund within 3 days after receiving items back. However, the time for your refund to show up on your statements depends on your bank / payment method. In most cases, it takes 3-5 days before your refunded money shows up on your account statement.

How is Shipping Calculated?

We charge a standard $3.5 on all orders above that shipping is free.

Do you ship to PO Boxes?

Yes we do.

My package didn't arrive, What do I need to do?

Check the shipping times first. Many packages ship internationally from our warehouse in China and it can sometimes take 3 to 5 weeks to arrive (97% of our package arrive on time however sometimes it just takes a bit more time due to customs, shipping delays and such, so give it a couple of more days). If the time has passed please send an email to info@himentrade.com with your order number, and we will do our best to sort it out.

My package arrived, but it is damaged/incomplete. What do I need to do?

Please contact us immediately if this happens so we can sort this out. Take a picture and save the package. We will provide you compensation or resend you a new one at once.

What if I do not want my package anymore after it has been shipped?

If you refuse a package, it will go back to the warehouse and there will be a restocking fee and a refused package fee. Shipping costs cannot be refunded both ways. In case of a free shipping item, the actual shipping fee will be deducted.

I want my package faster but I do not see an option for that?

Please contact us at info@himentrade.com specify the product and the zip, country it has to be delivered to. In many cases, we are able to ship faster than the standard shipping. Extra cost does apply. 

What if I accidentally gave a wrong shipping address?

Please contact us ASAP. If the package has not been shipped yet, we can change it. If the package has been shipped, we need to contact the carrier ASAP to reroute the package if this is still possible. There is a fee involved for rerouting. This fee needs to be paid before rerouting. When the package is undeliverable it will go back to the warehouse and there will be charge and restocking fee and the shipping fee, both ways, cannot be refunded.

I want to cancel my order. Is this possible?
If the item has already shipped, the order cannot be cancelled. You are responsible for shipping it back and shipping cost cannot be refunded. Please contact us by email for any cancellations:info@himentrade.com. Please do not ship it back before contacting us and getting instructions. We cannot refund your order if you send it back without contacting us first.